Privacy Policy

1 Who We Are

Oper8r provides a business automation and customer management platform designed for Australian trade and service businesses. We operate at oper8r.com.au and can be contacted at support@oper8r.com.au.

References to “you” or “your” in this policy refer to visitors to our website and clients who use our platform and services.

2 Information We Collect

Information you provide directly

• Name, email address, phone number, and business name when you submit an enquiry or book a demo
• Payment information (processed securely via Stripe — we do not store card details)
• Business details provided during onboarding, including trading name, ABN, and service area
• Communications you send us via email or contact forms

Information collected automatically

• IP address, browser type, device type, and operating system
• Pages visited, time spent on pages, and referral source
• Cookies and similar tracking technologies (see Section 7)

Information from third parties

• If you connect third-party services (such as Xero, QuickBooks, or Google) to your Oper8r account, we may receive data from those services as authorised by you

3 How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and improve our platform and services
• To respond to your enquiries and communicate with you about your account
• To process payments and manage billing
• To send service-related notifications, updates, and support communications
• To onboard you and configure your Oper8r system
• To analyse usage patterns and improve our website and platform
• To comply with our legal obligations under Australian law
• To send you marketing communications about our services, where you have consented or where permitted by law

We will not use your personal information for any purpose that is incompatible with the purposes described above without your consent.

4 Disclosure of Your Information

We may share your personal information with:

• Service providers who assist us in operating our platform, including GoHighLevel (our CRM platform), Stripe (payments), Render or Railway (hosting), and OpenAI (AI features) — each bound by confidentiality obligations
• Professional advisers including accountants, lawyers, and insurers where necessary
• Regulators and government bodies where required by law
• Successors in the event of a business sale, merger, or acquisition

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

5 Data Storage and Security

Your personal information is stored on secure servers. We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include:

• Encryption of data in transit (SSL/TLS) and at rest
• Access controls limiting who within our team can access personal data
• Regular review of our security practices
• Use of reputable third-party infrastructure providers with their own security certifications

Some of our service providers may store or process data outside Australia, including in the United States. Where this occurs, we take steps to ensure those providers maintain appropriate data protection standards.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6 Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Correct personal information that is inaccurate, incomplete, or out of date
• Complain if you believe we have breached the Australian Privacy Principles
• Opt out of direct marketing communications at any time

To exercise any of these rights, contact us at support@oper8r.com.au. We will respond within a reasonable time and in any event within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

7 Cookies

Our website uses cookies and similar technologies to enhance your experience, analyse traffic, and understand how visitors use the site. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential cookies — required for the website to function correctly
• Analytics cookies — help us understand how visitors interact with our site (e.g. Google Analytics)
• Preference cookies — remember your settings and choices

You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of some parts of our website.

8 Direct Marketing

We may use your contact details to send you information about our services, updates, and promotions where you have consented or where we are otherwise permitted to do so under the Spam Act 2003 (Cth) and the Privacy Act 1988 (Cth).

Every marketing communication we send includes an unsubscribe option. You can also opt out at any time by emailing us at support@oper8r.com.au.

9 Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, regulatory, or operational reasons. When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

11 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us: