The terms governing your use of the Oper8r platform and services.
Oper8r provides a managed business automation and customer management platform built on GoHighLevel, configured for Australian trade and service businesses. Services include initial setup, onboarding, system configuration, training, and ongoing support as described in the package selected by the Client.
The specific features and inclusions of each package are as described on the Oper8r website at the time of purchase. We reserve the right to update, modify, or improve the Platform and services at any time. We will notify Clients of material changes.
Important: Oper8r is a managed service. We configure and maintain the Platform on your behalf. You are responsible for the accuracy of the information you provide to us and for using the Platform in accordance with these terms and all applicable laws.
A one-off setup fee is payable before onboarding commences. The setup fee is non-refundable once work has begun, except as required by Australian Consumer Law.
The monthly subscription fee is charged in advance on a recurring basis. Payment is processed via Stripe. By providing payment details, you authorise Oper8r to charge your nominated payment method on the due date each month.
If a payment fails, we will notify you and allow a reasonable grace period to resolve the issue. If payment remains outstanding after 14 days, we reserve the right to suspend access to the Platform until the outstanding amount is settled.
We will provide at least 30 days’ written notice before any change to your subscription price takes effect.
Some features of the Platform may require or benefit from third-party services (such as Zapier, Google Workspace, or Stripe). The Client is responsible for the cost of any such third-party subscriptions or transaction fees.
All Oper8r subscriptions are subject to a minimum commitment period of 3 months from the date of the first payment. During this period, you may not cancel without owing the remaining subscription fees for the minimum term.
After the minimum commitment period, you may cancel your subscription at any time by providing 30 days’ written notice to support@oper8r.com.au. Your access to the Platform will continue until the end of the notice period.
On cancellation, Oper8r will provide you with an export of your data in a standard format within 14 business days of the cancellation date. Oper8r has no obligation to retain your data beyond 30 days after the cancellation date.
As a Client, you agree to:
All intellectual property in the Oper8r platform, including workflows, templates, system designs, AI prompts, documentation, and branding, remains the property of Oper8r. You are granted a limited, non-exclusive, non-transferable licence to use the Platform for your business purposes during the term of your subscription.
You retain ownership of your business data — customer contacts, job records, invoices, and other content you input into the Platform. You grant Oper8r a licence to use this data solely for the purpose of providing the services.
You must not reproduce, copy, distribute, or create derivative works from any Oper8r intellectual property without our prior written consent.
Both parties agree to keep confidential any non-public information shared in connection with the provision of services. Oper8r will not disclose your business information to third parties except as necessary to provide the services, as required by law, or with your consent.
To the maximum extent permitted by law, Oper8r’s total liability to you for any claim arising out of or in connection with these terms or the services is limited to the total subscription fees paid by you in the 3 months immediately preceding the event giving rise to the claim.
Oper8r is not liable for:
Nothing in these terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by the Australian Consumer Law that cannot lawfully be excluded or limited.
Oper8r warrants that it will provide the services with reasonable care and skill. We do not warrant that the Platform will be error-free, uninterrupted, or that it will meet your specific requirements beyond those described in your chosen package.
The Platform uses artificial intelligence (AI) features powered by third-party providers. AI-generated content (including quote drafts, email summaries, and business reports) is provided as a starting point only. You are responsible for reviewing and approving all AI-generated content before using it. Oper8r makes no warranty as to the accuracy, completeness, or fitness for purpose of AI-generated output.
Oper8r may suspend or terminate your access to the Platform immediately and without notice if:
On termination for any reason, your right to access the Platform ceases immediately. Obligations that by their nature survive termination (including payment obligations for the minimum term, confidentiality, and intellectual property provisions) will continue to apply.
If a dispute arises in connection with these terms or our services, both parties agree to attempt to resolve it in good faith through direct negotiation before initiating any formal proceedings.
If the dispute cannot be resolved within 30 days, either party may refer the matter to mediation through a recognised Australian mediation service. If mediation is unsuccessful, the dispute may be referred to the courts of the state or territory in which Oper8r operates.
These terms are governed by the laws of Australia. Both parties submit to the non-exclusive jurisdiction of the Australian courts.
We may update these Terms & Conditions from time to time. We will provide at least 30 days’ notice of material changes via email to your registered address. Your continued use of the services after the effective date of any changes constitutes your acceptance of the updated terms.
If you have any questions about these Terms & Conditions, please contact us:
Oper8r
Email: support@oper8r.com.au
Website: oper8r.com.au
Australia-wide — all enquiries handled via email